Shipping policy
Welcome to SNT Jewellery! We aim to provide a seamless and satisfying shopping experience for all our customers. Please review our shipping policy to understand how we handle shipping and delivery.
Processing Time
- Order Processing: All orders are processed within 1-3 business days, excluding weekends and holidays. You will receive an email confirmation once your order is ready for shipment.
- Custom/Personalised Orders: Custom orders may take additional processing time. We will notify you via email with an estimated shipping date.
Tracking Your Order
Once your order has been shipped, you will receive an email with tracking details. You can track your order via the link provided or directly on our website.
Delayed or Lost Packages
While we strive to meet our delivery estimates, unforeseen delays can occur due to weather conditions, customs clearance, or other factors outside our control. If your order has not arrived within the expected time frame, please contact us at sntjewellery@gmail.com.
Wrong Shipping Address
It is the customer’s responsibility to ensure the shipping address is correct. If you notice an error in your address after placing an order, please contact us immediately at sntjewellery@gmail.com - We will do our best to make the changes before your order is shipped.
Contact Us
For any further questions about shipping, please reach out to our support team at sntjewellery@gmail.com - We are here to help!
Thank you for choosing SNT Jewellery!